Return and refund policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You'll also need your receipt or proof of purchase.

To make a return, please contact us at info@saucescobar.com. Please note that returns should be sent to the following address: 2-1750 Marie-Victorin, Saint Bruno, QC, J3V6B9, CA.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a return request will not be accepted.

You can always contact us with any return-related questions at info@saucescobar.com.


Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item, so that we can assess the problem and rectify it.


Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns of promotional items or gift cards.


Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for a new item.


14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.


Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will be automatically refunded to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at info@saucescobar.com.

At Saucescobar, we strive to ensure you are satisfied with every purchase. If you are not completely happy with your order, here's our return and refund policy:

Returns

- Items are eligible for return within 30 days of purchase.

- To qualify for a return:

- The item must be unused, unopened, and in its original packaging.

- Proof of purchase (order confirmation or receipt) is required.

- Perishable goods (such as food products) are non-returnable, unless they arrive damaged or defective.

Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed within 5-7 business days to your original payment method.

- Shipping costs are non-refundable.

Damaged or Defective Items

- If your order arrives damaged or defective, please contact us within 48 hours of delivery.

- Provide clear photos of the damage or defect, along with your order number, and we will arrange a replacement or refund.

How to Initiate a Return or Refund

1. Contact us at info@saucescobar.com with your order details.

2. Our team will provide you with a return address and further instructions.

3. Customers are responsible for return shipping costs, unless the return is due to an error on our part.

If you have any questions or concerns, please reach out to our support team at info@saucescobar.com. We're here to help! 🌶️

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